Does Someone Know When You Hide Their Comment on Facebook
Out of sight, out of listen – the idea of hiding things, opinions, or people out of our lives may seem easy and tempting to many. Getting rid of inconvenient content in comments became possible in the wonderland of Facebook a while agone, only it'southward important to think that information technology tin be both a powerful tool and a subversive force.
The hide comment option allows admins to control what fans tin actually run across in the comments added to their Facebook Pages.
And while the characteristic can be very useful in specific cases, overusing information technology can cause community management problems. Here's how, when, and if to hide comments on Facebook.
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- Reasons to hide Facebook comments
- What tin yous do instead of hiding comments on your Facebook Page?
- A successful advice method
- How to hide comments on Facebook?
- What happens when you hide a annotate on Facebook?
- Will someone know if I hide their comment on Facebook?
- What does hiding a annotate on Facebook do?
- Can y'all unhide comments on Facebook?
- Can someone hide my annotate on Facebook?
- Automate comment moderation with NapoleonCat
- How do you lot hide Facebook comments automatically?
- Step 1: Creating a rule
- Step two: Naming the rule
- Step iii: Defining the trigger
- Step 4: Defining tags
- Footstep 5: Defining keywords
- Step vi: Defining actions
- Footstep 7: Defining automatic replies
- Step 8: Scheduling the rule
- Step 9: Setting upward notifications
- How to "turn off" comments on Facebook page posts with NapoleonCat
- Lesser line
Have you e'er come beyond a state of affairs when a single Facebook annotate ruined all the endeavour that you put into creating a Facebook post? Especially at the end of a long day at piece of work?
Chances are you have. Sadly, some fans are trolls, haters, or spammers, and it's all-time not to be bothered. Hither are some examples of situations when information technology'southward meliorate, or even appropriate, to hide the junky content.
- Inaccurate linguistic communication or content. Facebook is a public space and it'southward social media managers' responsibility to keep it clean. Facebook comments including racist, sexist, or homophobic remarks, hate voice communication, and inappropriate photo content should be hidden.
- Spammy links or links containing viruses. Once a user clicks on a spammy link that appeared, whether you lot want information technology or not, on your Page, they'll probably never come back. What's more, they may share their experiences with others. As a result, information technology may lead to a astringent trust drop amongst your customers.
- Auto promotion. Some Facebook accounts may try to make use of your content and audience in order to enhance traffic on their platforms by posting links in comments. That'due south a no go!
However, in some situations, hiding a comment on Facebook may plough out to be a losing game. It doesn't affair if it'southward a customer having a bad day or the business being at mistake for doing something wrong, no 1 is happy to see a poor review or complaint posted to their public social media accounts.
Negative content tin can damage the business, and then it naturally immediately triggers hide reflexes.
But permit'southward effort to face up the problem the other fashion around. Negative online remarks may create a perfect opportunity to provide excellent social customer service and, as a result, a win-win situation for the make and the customer. And so…
Place yourself in your client's shoes – being left out of the conversation doesn't experience expert. People expect attention and empathy. There'southward probably no improve style than to fulfill that need than through conversation.
You tin either invite clients to talk to you in private letters or resolve their issues publicly, in comments.
The second option is probably fifty-fifty better, as it gives other users a risk to see it. If your response is helpful and professional, it volition build trust and affection towards the brand.
However, in some situations, it'due south better to move the conversation away from the public eye. Either mode, don't let a comment be left unanswered for also long.
If you're not able to assistance the customer right abroad, only leave a comment that will either encourage them to contact you in a private message, ensure that y'all'll contact them soon, or suggest another means of advice (leave a number or an e-mail).
The longer you wait, the worse the client's frustration may get.
Regardless of whether you pb the conversation privately or publicly, it'south crucial to brand the client experience heard. There are three rules, called the Imago method, that can help you lot in successful communication.
The technique was invented in 1980 in lodge to assistance couples understand and empathize with ane another's unique realities. Nowadays, the method is widely used in customer service.
Here are the steps of Imago:
- Mirroring – it consists of repeating everything that the customer has said. So, for example, if a client didn't like coffee at your coffee store and claims not to visit the store ever again, y'all simply demand to repeat their words. If possible, make sure that you lot get them right by asking a unproblematic question such equally "Is that what you mean?".
- Making a statement that validates the client's concerns. Just let them know that you understand, and that everyone would feel this way.
- Showing empathy through your attitude. Effort to describe the customer's feelings. Y'all may include expressions such equally "I imagine that yous feel disappointed" or "so frustrating!".
Sticking to these 3 steps will not simply assistance you win a client over. It tin can as well save your company from a existent social media nightmare!
As we already established, sometimes there's no other fashion and you just need to hide a annotate on Facebook. Hither's how to practise and so in iii like shooting fish in a barrel steps:
- Find the annotate that you want to hide
- Click on the iii dots on the comment'southward right-hand side
- The available options will popular up and yous'll exist able to either hide the comment or delete it
Once you click "hide" side by side to someone's contribution, you'll notwithstanding come across the comment, but it will be blurred.
This is what you, as a Page admin, will see. Fear not, the comment'southward author will see their contribution without whatever changes. Hiding comments on Facebook volition hold dorsum whatsoever notifications regarding this item conversation thread for you.
You may be pondering the question: if yous hide a comment on Facebook, does the person know? The answer isn't that like shooting fish in a barrel. Facebook volition not ship the author whatever notifications, simply even so, they may sniff out the deception and chop-chop notice out what happened.
As it happens, the person who wrote the comment may lose the trust they had towards your brand, see red and detect another outlet – a space out of your control to blow off steam.
Remember, that if y'all hide a comment, its writer and their Facebook friends will still exist able to see it and to reply in sub-comments.
Mind that hiding Facebook comments holds back any notifications regarding this detail hidden comment thread.
If anyone who can still see the comment decides to fight the fight for you and defend your make, you lot won't be able to see information technology.
Neither will yous see the sub-comments containing hints and suggestions for your brand nor the ones mocking the main annotate's author.
Once you decide to hide a comment, fright not, at that place'due south always a style back. If you did and so unintentionally or just changed your mind and decided to have a chat, yous tin can remove the tag anytime. Simply hover over the mentioned three dots again and choose to unhide the annotate.
All Page admins and mail authors can hide comments on Facebook. And then, every time yous comment on someone else's post, in that location is a adventure that your comment will be hidden.
The simply identify (on Facebook) that is completely under your control is a Page that you admin and your private timeline.
The difficulty of serving your customers on Facebook is directly proportional to the number of comments your posts collect: the more yous receive, the harder it gets to continue on track of them. In such situations, information technology'south crucial to prioritize.
Discussions happening effectually ads and sponsored posts should always go first, as they come up with a hefty cost tag and prove upwards in the feeds of highly valuable, targeted potential clients. When accompanied past negative comments, they may take unintended implications and pose a threat to your ROI.
Another thing is to call up that Facebook never sleeps. Although during working hours you can immediately react to all crises, it's all-time to secure posts on your Folio for the night time.
One great thought is to machine-moderate comments. This feature is available for NapoleonCat users. You can gear up auto-comment rules both for organic and sponsored Facebook posts to reply to repeating questions and comments in real-fourth dimension.
What'due south more, yous can create upwards to twenty varied replies to requite the automated responses a more than individual feel.
To some extent, you tin control what visitors can postal service through hiding and deleting comments automatically.
This characteristic tin can assistance you get rid of inappropriate linguistic communication, hide comments containing links, and, first thing's first, it will save yous some time and allow yous sleep easy.
Think of it equally a smarter way of disabling comments on Facebook posts, and read on to learn how to set up a rule that will automatically hibernate spammy comments on Facebook.
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Step one: Creating a rule
To set up a dominion that will automatically hide divers comments, become to "Inbox" and click on the "Automoderation" button in the top right-hand corner.
You'll at present see a pop-upwardly window. In its right top corner you'll find the "Add new rule" button – click on it.
Stride two: Naming the rule
Firstly, give your rule a proper noun. A well-thought-out name will help you notice the rule in the list of rules that you create. So, choose the profile that your rule will use to.
Step 3: Defining the trigger
Now it's time to choose the trigger – the type of content that your dominion will apply to. In the case of Facebook, you can choose from a broad range of content types. Take a await at the list beneath:
In one case you've chosen the trigger, you can narrow downwards the rule even more past defining weather. Mind that the conditions differ for different types of triggers.
I'll choose "Ads comments" as my trigger and, every bit I want to hide comments with links, my status will be "Only comments with links".
If you want to hide all comments which include links, yous can skip right to the "Action in Inbox" department, cull "Hide", and salve your rule by clicking on the "Save rule" button. Just there'due south more to Auto-moderation than this. Stay with me if you want to discover the total potential of the automatic comment moderation feature.
Footstep 4: Defining tags
If you're an active user of NapoleonCat'south Inbox, yous may be using user tags such every bit "spammer" or "lead". You can really narrow your rule downwardly to users previously tagged with a certain tag (or tags).
Step 5: Defining keywords
If you're looking to automatically hide comments containing certain words or phrases, you tin add them to the "Keywords" section. Then, Auto-moderation will just work on comments including the divers keywords. You lot can skip this point if it doesn't use to the case.
If y'all don't include any keywords, Auto-moderation will still work for your chosen triggers and weather.
Footstep 6: Defining actions
At this signal, you're done with defining the trigger, and it'due south time to decide what happens with the comments. You tin hide, delete, archive or flag the incoming comments.
While hiding and deleting comments are actions that influence what happens with the comment directly on Facebook, the functions of archiving and flagging comments work solely inside NapoleonCat, helping you to ameliorate organize content inside Inbox.
You'll observe all the afflicted comments afterwards on in the post-obit tabs in your Inbox: Hidden, Deleted, Archived, and Flagged.
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Apart from that, you can also decide to publish a answer to the comments that y'all've defined. You lot can cull between two options: reply in a comment and reply in a private message.
Regardless of which one you cull, you lot can create up to 20 dissimilar replies (you lot know, for the sake of man impact) and NapoleonCat will randomly choose one of them to exist published each time the rule is triggered.
Step 8: Scheduling the rule
If y'all want your rule to work solely on specific days of the calendar week or at certain hours, you tin betoken the time span within the "Rule schedule".
Footstep nine: Setting up notifications
Set upwards due east-mail notifications to go informed every time the rule is triggered. If you predict that your dominion will have quite a lot of work to exercise, just skip the notifications. You don't want to receive a new email every other minute, do yous?
Now, but salvage your rule, sit back and watch NapoleonCat do the chore for yous!
How to "disable" comments on Facebook page posts with NapoleonCat
Here's the big bonus.
Since Facebook does not offering the characteristic of turning off comments under page posts, we have come with a solution.
NapoleonCat can automatically hibernate or delete all comments under Facebook posts (advertizing posts included), instantly later they're published.
Information technology works very similarly to disabling comments on Facebook. Moreover, it's super quick and easy to "disable" comments under an FB post using NapoleonCat.
All you have to do is create an Auto-moderation dominion, but don't add any keywords. And that's literally it:
That's all folks! You've learned how, when, and if ever to hide comments on Facebook.
Remember that in many situations hiding comments may turn out to be a losing game, and it'southward better to face a claiming and respond fifty-fifty to the toughest (only effective!) feedback.
Hide comments on Facebook only when y'all're dealing with hateful language, spam, auto-promotion, or inappropriate content.
Source: https://napoleoncat.com/blog/hide-comments-on-facebook/
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